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ChatBot - Free AI Tool

ChatBot

ChatBot.com is an AI-powered customer service platform that automates support and sales across multiple channels, helping businesses answer questions, recommend products, and close sales 24/7.

4.1(222 reviews)
Paid
What is ChatBot?
ChatBot is a customer support automation platform that deploys a conversational AI Agent across various digital channels. The system operates by training the AI on a custom knowledge hub and specific instructions, allowing it to infer user intent and provide context-aware responses based on past chat history. It provides multichannel support through direct integrations with Messenger, WhatsApp, Shopify, and SMS via Twilio. While the platform includes a no-code workflow editor with templates, connecting to legacy enterprise ticketing software requires initial webhook mapping for full functionality. The platform is built for customer support and marketing teams, particularly within eCommerce and retail. Daily use cases include answering order status questions, resolving common issues using pre-built troubleshooting templates, and scheduling appointments. It fits into workflows by handling initial contact, generating leads for a central customer list, creating summarized help desk tickets for complex issues, and executing a handoff to a human agent. Conversation analytics and sentiment tracking dashboards are included to monitor support performance.

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Key Benefits & Features
✓
AI Agent that runs conversations on its own, using knowledge, tone, and skills you give it
✓
AI chatbot training with custom instructions and knowledge hub
✓
Website behavior tracking for deeper chat context
✓
Customer details for personalized replies
✓
Context-aware responses with past tickets and chat history
✓
On-brand replies consistent with your voice
✓
Customer list to end data fragmentation and generate leads
✓
AI live chat automation with handoff to human, lead generation, and cross-sell/upsell
✓
AI help desk tickets with ticket summary, text enhancement, ticket details, ticket rules, and canned responses
✓
Workflows with templates and no-code editor
✓
Text App for desktop (macOS)
✓
Integrations with various tools
✓
Multichannel support: website chat, Messenger, WhatsApp, SMS (Twilio), and Shopify selling
ChatBot Pricing
Pricing modelPaid
Starting price$25 / Monthly
Free planNo
Free trialAvailable
BillingMonthly / Annual

Detailed Pricing Info

ChatBot.com offers three pricing plans: Essential ($19 per user/month billed yearly, $25 billed monthly) for small teams, Growth ($79 per user/month billed yearly, $99 billed monthly) for scaling teams, and Enterprise (custom pricing). Essential and Growth include a free 14-day trial with no credit card required. The Essential plan includes 1 AI Agent, 10 AI resolutions per month, 5 reply suggestions, 5 AI text edits, inbox and ticketing system, workflow automation, human takeover, 3 proactive campaigns, 50 live visitors tracked, and channels like website chat, Messenger, WhatsApp, SMS (Twilio), and Shopify. The Growth plan includes 10 AI Agents, 200 AI resolutions per month, 50 reply suggestions, 100 AI text edits, chat topics insights, team performance reports, unlimited chat history, automated tags, 10 workflow rules, 1,000 workflow executions, 30 proactive campaigns, and 10,000 campaign impressions. Enterprise includes custom AI agents, tailored workflow automation, dedicated support, and more.
Pros & Cons of ChatBot
Pros
  • Offers a visual, no-code workflow builder to create automated chat sequences.
  • Integrates natively with its sister product, LiveChat, for seamless human handoffs.
  • Supports integrations with platforms like Shopify, WooCommerce, Slack, and Zapier.
Cons
  • Pricing scales on both per-user seats and a limited number of AI resolutions.
  • The entry-level plan includes only 10 AI resolutions per month, with costly overages.
Frequently Asked Questions

What is included in the free trial?

Free 14-day trial, no credit card required.

What is an AI resolution?

One resolution equals the AI directly solved a customer question. Multiple questions in the same chat still count as one.
Classification

Main Categories

Customer Support
User Reviews & Ratings
4.1(222 reviews)

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CategoryCustomer Support
Pricing ModelPaid
Global Rating4.1 / 5.0
Free Plan AvailableNo
Last Updated8/26/2026
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