Crisp

Crisp is an AI-powered customer support platform architected around a shared, omnichannel inbox. It addresses high volumes of front-line inquiries by deploying natural-language conversational agents that infer user intent, which are built using a no-code AI Agent builder and pre-built dialogue templates. The system connects with existing business tools through more than 100 native integrations, while deep integration with legacy enterprise ticketing software requires initial webhook mapping. This structure centralizes customer communication from various channels and automates routine tasks like appointment scheduling and answering FAQs, with options for white-labelling the interface. The platform is designed for customer support teams and their managers. In a daily workflow, agents use the shared inbox to handle complex conversations escalated by the AI, while managers use the support analytics and sentiment tracking dashboards to monitor performance. Although effective for automating standard inquiries, support leads must carefully configure multi-branch custom conversational flows to prevent dialogue dead-ends. It functions as a central hub for managing support tickets, building a knowledge base, and analyzing customer interactions without leaving the application.