Gorgias

Gorgias is a customer support helpdesk and conversational AI platform built for e-commerce. Its operational core is a unified inbox that consolidates interactions from email, chat, SMS, and social media. The system leverages a native Shopify integration to display live order data directly within support tickets, allowing agents to execute actions like cancellations or applying discounts. Its AI Agent, trained on over one billion conversations, automates front-line inquiries and connects with a stack of over 300 integrations, including Recharge and Klaviyo, to function within an existing tech environment. This platform is designed for customer support and revenue teams at e-commerce brands. In a daily workflow, an agent manages tickets from a central dashboard, using pre-built dialogue templates for common inquiries. For an order issue, they can view Shopify data and process a refund or upsell directly in the conversation. Revenue attribution reporting allows managers to measure the financial impact of support, while conversation analytics and sentiment tracking dashboards are used to monitor overall performance and quality.