Kore.ai

Kore.ai is an enterprise platform for deploying agentic AI across customer service and internal operations. Its architecture, built on the Agent Platform {Artemis}, enables the construction of natural-language conversational agents that infer user intent to automate inquiries. The platform includes an AI Agent Builder, an Intelligent Orchestrator, and a Marketplace with pre-built agents and templates for tasks like appointment scheduling. While it offers numerous integrations, connecting with legacy enterprise ticketing software requires initial webhook mapping for full functionality. The platform is designed for customer support organizations and enterprise departments such as IT, HR, and finance. Support teams utilize it to deploy conversational agents for customer-facing FAQs and troubleshooting, monitoring performance via conversation analytics and sentiment tracking dashboards. For internal use, departments can implement pre-built AI agents for employee-facing tasks. Technical personnel must carefully configure multi-branch custom conversational flows to prevent dialogue dead-ends and ensure a logical user path.