Landbot

Landbot is a platform for building conversational AI agents and chatbots using a visual drag-and-drop builder. Its architecture combines rule-based conditional logic with natural language processing to automate front-line customer inquiries and qualify leads. The system connects to external stacks via direct integrations with CRMs, automation tools, and custom APIs. It supports deployment on web and mobile channels, including a dedicated WhatsApp Business integration, and allows for human takeover when agent intervention is required. Users can also inject custom CSS/JS for specific branding requirements. The tool is designed for marketing, sales, and customer support teams. In daily workflows, a marketing department can deploy a bot to qualify website leads, while a support team resolves common inquiries using pre-built FAQ templates and monitors performance with conversation analytics. While effective, complex custom flows require careful configuration to prevent dialogue dead-ends, and integrating with legacy ticketing software necessitates initial webhook mapping.