SiteGPT

SiteGPT is a personalized customer support chatbot that operates on GPT-4.1-mini and GPT-4.1 models. It trains directly on a company's content, imported via URL, file uploads, or raw text, to automate front-line inquiries by inferring user intent. The system can escalate conversations to a human agent through native integrations with Crisp, Slack, and Zendesk. For businesses requiring stringent data handling, the platform is SOC 2 Type II examined, GDPR certified, and HIPAA assessed. API access is also provided for custom development projects that require deeper integration into existing technical stacks. The tool is designed for customer support and marketing teams to manage user questions at scale. Embedded on a website or help center, it provides 24/7 answers to FAQs, troubleshoots common issues, and captures leads. Support managers utilize the analytics dashboard and weekly email digests to monitor performance and refine the chatbot's knowledge base using real chat history. When necessary, the "Escalate to human" function routes the conversation and its history directly into a connected support ticketing system.