Unbabel

Unbabel is a Language Operations (LangOps) platform that delivers AI-powered translation with an available human review layer. This hybrid architecture allows businesses to customize workflows based on specific needs for speed, quality, and cost. The system provides AI quality estimation for visibility into translation performance and offers real-time quality reporting. It integrates directly with support platforms including Salesforce, Zendesk, and Intercom, operating under an ISO 27001 certified security program to ensure data protection. For legacy enterprise software, initial webhook mapping is required for deep integration. The platform is built for global customer support teams and BPOs that need to manage multilingual communications. In a typical use case, an agent can read and respond to support tickets in any language directly within their existing helpdesk software. Unbabel also automates front-line inquiries using conversational agents that infer user intent, employing pre-built dialogue templates for tasks like troubleshooting or appointment scheduling. Support managers can utilize the conversation analytics and sentiment tracking dashboards to monitor cross-language performance and customer satisfaction.