Zendesk
Zendesk 是一款旨在优化 Customer Support 工作流程的顶级人工智能工具。
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详细定价信息
- Consolidates customer interactions from email, chat, phone, and social media into one unified agent workspace.
- Features AI agents and a Copilot that suggests replies and summarizes tickets for human agents.
- Integrates with hundreds of third-party applications, including Salesforce, Slack, and Jira, to sync customer data.
- Core AI capabilities like Copilot and workforce management are sold as separate, expensive add-ons per agent.
- New users often report a steep learning curve due to the platform's extensive configuration and customization options.
Zendesk 是否免费使用？
Zendesk 采用 Paid 定价模式。您可以访问其官方网站查看可用的免费套餐或试用选项。
Zendesk 提供哪些主要功能？
Zendesk 专注于 Customer Support 领域，帮助用户高效地简化工作流程并生成自动化AI输出。
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Helpshift is an AI-native player engagement platform for games, combining technology, AI, and human services to drive in-game support, VIP engagement, and safer communities.
Chatbase
Chatbase is an AI agent platform for customer experience that resolves issues across chat, email, and voice, and boosts revenue.
Tymely
Tymely is an AI support agent that learns from your top agents' reasoning to resolve 80%+ of tickets end-to-end, handling complex actions and improving CSAT.
Observe.ai
Observe.AI's Agentic CX Platform uses AI agents to resolve customer inquiries across voice and chat, guide frontline teams in real-time, and surface operational insights for continuous improvement.
Haptik
Haptik provides conversational AI agents that deliver human-like customer experiences across channels, with multilingual support and voice capabilities, trusted by over 500 enterprises.
Yellow.ai
Yellow.ai is an enterprise-grade Agentic AI platform that automates customer and employee experiences across voice, chat, and email, using 15+ LLMs and 150+ integrations.
Ultimate.ai
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Front
Front is an AI-powered customer operations platform that coordinates teams, conversations, and AI in one system, enabling complex support, sales, and success workflows across departments.